Communication Policy
This document outlines the communication guidelines and policies for Estaterix Technologies Referral and its users. It includes the methods of communication that will be used and the requirements to comply with the Telephone Consumer Protection Act (TCPA).
By reading and understanding this Agreement, Estaterix Technologies Referral acknowledges the importance of the communication policies it contains. The Agreement includes a mandatory arbitration provision, which specifies the use of arbitration for dispute resolution instead of jury trials or court proceedings.
At Estaterix Technologies Referral, user privacy is a priority, and this Communication Policy explains how user information is collected, used, and protected when using the website or other media channels related to the company. It is important for users to carefully read and agree to these policies before using the services.
Estaterix Technologies Referral may utilize various communication channels, including SMS, social media platforms (such as Facebook, Instagram, Twitter, Pinterest), messaging apps (such as Whatsapp, Viber, WeChat), emails, mobile applications, and other available channels to communicate with users on behalf of the company, its affiliates, and advertisers.
By using Estaterix Technologies Referral’s website, users grant permission to be contacted and receive telemarketing promotions through various means, including automatic dialing systems, prerecorded voices, and text messages, using the provided phone numbers. These promotions may include products or services beyond the user’s specific interests. It’s important to note that agreeing to this policy is not mandatory for purchasing goods or services.
Estaterix Technologies Referral reserves the right to update this Communication Policy without prior notice. Users are advised to check for any revisions by referring to the “Last Updated” date at the top of the page. Continued use of the website implies acceptance of the updated policy.
Estaterix Technologies Referral’s communication services are provided “as is” and may not be available in all areas or at all times. The company reserves the right to change or discontinue any communication program without liability. Estaterix Technologies Referral, its related companies, officers, directors, employees, and consultants are not responsible for any losses or injuries resulting from communication or technical failures.
Additionally, Estaterix Technologies Referral’s affiliates may offer SMS and MMS text alerts related to user orders and product delivery services. These alerts are sent by Estaterix Technologies Referral or its third-party vendors. Users who sign up for text alerts agree to the terms and conditions. Text alerts may include limited personal information about orders and product delivery. The frequency of alerts will vary based on relevant information. Users are responsible for message and data charges incurred.
Estaterix Technologies Referral’s communication services may not be available in all areas or through all wireless carriers or service providers. The company reserves the right to modify or discontinue communication programs without prior notice. Estaterix Technologies Referral, its affiliated companies, officers, directors, employees, and consultants are not liable for any losses or injuries resulting from communication or technical failures.
The consent requirements for Estaterix Technologies Referral depend on the type of conversation and the nature of the communication. Conversational SMS/text messaging, which involves two-way communication between the company and existing customers or contacts with an existing business relationship, assumes implied consent if the customer initiates the conversation and the company responds promptly with a single message containing relevant information. Verbal or written permission is not required in this case.
Informational SMS & Voice Recordings Informational SMS/Text and Voice Messages are sent to customers who have explicitly provided their phone number to the company and given consent to be contacted in the future. To receive informational text messages, customers must explicitly opt-in and provide their consent. This consent can be given through various methods, such as text opt-in, form submission, website registration, verbal agreement, or written consent.
Promotional SMS/Text Messaging Promotional Text Messaging involves sending text messages to promote and market a business’s products or services. Contacts who wish to receive promotional text messages typically indicate their consent by filling out a form, checking a box online, or taking other actions that demonstrate their agreement to receive such messages.
Text Message Calls-to-Action (CTAs)
CTA (Call-to-Action) is a feature employed in SMS text messages to prompt recipients to take specific actions, such as clicking on a button or link. In the case of Estaterix Technologies Referral, CTAs are used to provide clients with information about services and promotional content. Clients have the option to opt-out of these messages at any time by texting a keyword like “STOP” or indicating their preference not to receive such communications.
Call Recording:
At Estaterix Technologies Referral, we utilize a telephone system that records both incoming and outgoing calls for lawful purposes. These purposes include quality monitoring, training, compliance, and safeguarding. We collect, retain, and/or record calls as necessary, with limited access granted to specific circumstances. These circumstances may include addressing complaints, conducting management quality checks, ensuring quality standards, maintaining safety, verifying regulatory compliance, and facilitating employee training. All personal data collected during call recording is processed in compliance with relevant laws and regulations, including GDPR. We ensure that the data collected is relevant, adequate, and not excessive, and only authorized senior and managerial staff have access to it. We treat all data with confidentiality, maintain its security, and securely dispose of it after its intended purpose has been fulfilled.
When participating in contests, giveaways, or surveys, Estaterix Technologies Referral may collect personal information such as your name and contact details. We may disclose this information in response to legal processes or to investigate potential policy violations or to protect the rights, assets, and safety of others. Disclosure may be required or permitted by applicable laws, rules, or regulations, including sharing information with third-party entities for fraud prevention and credit risk reduction. We handle your personal data in accordance with applicable laws and regulations, and only authorized personnel have access to it. We maintain the confidentiality and security of your information and retain it only for as long as necessary to fulfill its intended purpose.
Estaterix Technologies Referral may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. We may also disclose your information to third parties for marketing purposes if you have provided your consent or have the option to withdraw consent, as permitted by law.
When interacting with other users on our Site and mobile application, your name, profile picture, and activity descriptions, including invitations, chats, likes, and blog following, may be visible to them.
Any comments, contributions, or other content you post on our Site or mobile applications may be publicly visible to all users and may be distributed beyond our Site and mobile application indefinitely.
We may use third-party advertising companies to display ads when you visit our Site or mobile application. These companies may collect information about your visits to our Site and other websites using web cookies to display ads tailored to your interests.
Furthermore, we may share your information with our affiliates, including our parent company, subsidiaries, joint venture partners, or other companies under our control or common control. However, this sharing is subject to compliance with our Privacy Policy, Communication Policy, Terms of Use, and other relevant policies.
Contact us
If you have any inquiries or concerns regarding this Communication Policy, please don’t hesitate to contact us at info@estaterixtechnologies.com.
Acceptance of Terms
By accessing or using our website, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not access or use our website.
Use of Website
You agree to use our website and services only for lawful purposes and in accordance with these Terms of Service. You may not use our website in any manner that could damage, disable, overburden, or impair our servers or interfere with any other party’s use of the website.
Intellectual Property
All content, materials, and trademarks on our website are the property of Estaterix Technologies or its licensors and are protected by copyright and other intellectual property laws. You may not modify, reproduce, distribute, or exploit any content on our website without prior written permission.
User Accounts
Some features of our website may require you to create a user account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information when you use our website and services.
Disclaimer of Warranties
We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.
Limitation of Liability
In no event shall Estaterix Technologies be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our website or services, even if we have been advised of the possibility of such damages.
Indemnification
You agree to indemnify and hold harmless Estaterix Technologies, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses, including attorney’s fees, arising out of or in any way connected with your use of our website or services.
Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any such changes constitutes acceptance of the updated terms.
Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at admin@estaterixtechnologies.com
